Shipping policy
Main info:
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Order cut-off time: 04:00 pm (GMT-05:00) Eastern Standard Time (Toronto)
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Order handling time: 1-4 business days (Mon-Fri)
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Order transit time: 7-14 business days (Mon-Fri)
- Shipping costs: 100% free
Shipping Details
Once you place your order we will confirm it on your email. All orders before 04:00 pm (GMT-05:00) Eastern Standard Time (Toronto) will be processed the same business day. It will take us 1-4 business days to prepare your order. After your order has been shipped, you will receive a shipping confirmation via email with your order number. Delivery time takes normally 7-14 business days. We offer free shipping on all orders.
Shipping costs
Shipping is free. We cover the shipping costs for every order. All our products are delivered to the given shipping adres. There is also no minimum order quantity required.
Delayed Orders
We want to inform you that during busy periods, such as the holiday season and Christmas, there may be delays in delivery. While we understand this can be inconvenient, we kindly ask for your patience and an additional three days for your order to arrive. If your order hasn't reached you by then, please reach out to our customer support team, and we'll investigate the situation on your behalf. Thank you for your understanding!
Order cancellation policy
If you've reconsidered your decision or realize that an error was made and would like to cancel your order, we're here to help! Simply send us an email right after placing your order. Please note that if you reach out after we've processed your order, it will be necessary to initiate a return instead. We appreciate your understanding!
Damaged or faulty orders
If you receive a damaged product, please reach out to info@dorelistudio.com and let us know your order number and photos of product.
Business details
Doreli Studio is operated by GOTO Elevate Ecom, a company based in the Netherlands.
Business Address:
Doreli Studio by GOTO Elevate Ecom
Nieuwe Teertuinen 16P
1013 LV Amsterdam
Netherlands
Find the return address here.
Customer support contact
Email: info@dorelistudio.com
Business hours:
Monday to Sunday:
09:00 am to 5:00 pm EST